Ya-Online-Juegos.com | Three Steps to Building Relationships – Workplace Communication
Resource Author Francisco Rodriguez Higueras
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We all know people who seem to be natural communicators at work. They communicate confidently and well with others. People respect them and help them achieve their goals. So what is their secret? Is it possible to become a better one-to-one communicator if it doesn’t come naturally?
3. Information Flow — Information flow is critical in any organization. When information is on again–off again or cut off all together, something is broken. Set up flow processes to keep everyone in check and responsible for their part.
4. Information Accuracy — When bad information is passed, it can spread like a virus and be very damaging. Encourage the routine use of checks and balances at all levels of the organization.
Procedures people, on the other hand, like to follow set rules and processes. Once they understand a procedure they will repeat it over and over again. They have great difficulty developing new processes and without a clearly defined procedure feel lost or stuck. They are more concerned about how to do something than why they should do it. Bending or breaking rules is heresy!
7. Get Real — Whether it’s false or misleading information, ugly-spirited gossip or inappropriate jesting, it’s not wise or healthy for any organization. Communication should serve the best interests of the people and mission of the company–adding to the health and success of the whole.
8. Same Page — When workers are not on the same page, they lose the essential element of mutual understanding. Don’t waste time and energy by overlooking this critical point and frustrating your employees or confusing your objectives.
Step 3: Say that again?
Develop the skill of empathy. It means being able to really understand what the other person is saying. People who are good at this tend to be non-judgemental, confidential, trustworthy and have similar life experiences. Practice active listening to help you become more empathetic. When the other person makes a statement, reflect back the feelings and the content of what they just said. For example: “It sounds like you are really upset” or “So what you are saying is…” You don’t agree, disagree or sympathise. This is a particularly useful skill if someone is in an emotional state, as you allow them to vent, without adding fuel to the fire. You don’t tell them what to do; you explain what you would do in that situation (and only if asked!)
So practice these steps and see how they make a real difference in your relationships, both in the workplace and in your personal life